Privacy Policy

AI Grocery ("we", "us") respects your privacy. This policy explains what information we collect when you use our store and online ordering service, how we use it, and the choices you have. By using AI Grocery you agree to this policy.

Information we collect

• Account details — your name, email, mobile number, and password (stored only as a secure hash).
• Orders & delivery — items purchased, delivery address, and order history.
• Payments & credit — store credit, loyalty rewards, and baki (credit) balances. We do not store card numbers.
• Device data — basic technical information needed to keep you signed in and the site working.

How we use your information

• To process and deliver your orders and keep you informed about their status.
• To manage your account, store credit, loyalty rewards, and baki balance.
• To verify your identity by SMS one-time code and keep your account secure.
• To send order receipts and important service messages by email or SMS.
• To improve our products, pricing, and service.

Cookies

We use a small number of cookies and similar local storage to keep you signed in, remember your cart, remember your language and sound preferences, and record your cookie choice. We do not use third-party advertising cookies. You can decline non-essential cookies using the banner shown on your first visit, and you can clear cookies at any time in your browser settings. Essential cookies are required for sign-in and checkout.

Sharing your information

We do not sell your personal information. We share it only with the service providers needed to run the store, such as SMS, email, and database hosting providers, and only as necessary to deliver the service or comply with the law.

Data security & retention

Passwords are stored as salted hashes and access to your data is restricted. We keep your information for as long as your account is active or as needed to provide the service and meet legal obligations.

Your rights

You may access, correct, or request deletion of your personal information, and update your delivery address or contact details from your dashboard. To make a request, contact us at aigrocerybd@gmail.com

Contact us

Questions about this policy? Email aigrocerybd@gmail.com